Last updated September 2026
We want you to love what you ordered. If something isn't right, here's how exchanges, returns and refunds work.
Unworn pieces can be exchanged within 7 days of delivery, in their original rose box and packaging, with tags attached. Message us on WhatsApp with your order number and we'll arrange the exchange.
Earrings can't be returned or exchanged for hygiene reasons, unless they arrive faulty or not as described. Made-to-order or personalised pieces (where offered) also can't be exchanged unless faulty.
If a piece arrives damaged, faulty, or different from what you ordered, message us within 7 days of delivery with a photo. We'll replace it, exchange it, or refund it in full — your choice — at no extra cost to you.
Message us on WhatsApp with your order number and what you'd like to exchange or return. We'll confirm the details and arrange collection or ask you to send the piece back to us.
Once we've received and checked a returned piece, refunds for Bank Deposit orders are sent back to the same account within 5–7 business days. Cash on Delivery orders are refunded by bank transfer or JazzCash/Easypaisa to the details you provide us.
You can cancel an order any time before it's dispatched — message us on WhatsApp with your order number. Once an order has shipped, it follows the exchange process above instead.
Message us on WhatsApp any time — we're happy to help.